Terms & Conditions

www.torakoyui.com is a site operated by:

Homoeopathic Education Co. Ltd.

Yato 3 bldg, 2 – 2 – 3 Tamagawadai,


Tokyo 158 0096


+81(0)3 5797 3011

1. General Terms and Conditions

By accessing the Website you agree to these Terms and we therefore advise you to read these Terms carefully. The Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. You may want to revise this privacy policy, but in that case, will be posted on the latest privacy policy on this website. Therefore, when it is visiting this Web site, we ask you to confirm every time this privacy policy.

All content (including, logos, trade mark, names, photographs, video clips, data compilations, text, graphics, images, sounds, and software, and any combination thereof) available on the Website is either owned or licenced by Homoeopathic Education Co. Ltd. and is protected by applicable copyright laws and treaties around the world. All such rights are reserved.

Torako Yui, NIPPON TOYOUKE natural farming, TOYOUKE Organics, College of Holistic Homoeopathy (CHhom), Homoeopathic Publishing Co Ltd, Japanese Homoeopathic Medical Association (JPHMA) as well as all other names and marks, hand written signs, trade names, brand names, business names, illustrations, images, logos which appear on our Products and Website, is either owned or licenced by Homoeopathic Education Co. Ltd. and is protected by applicable copyright laws and treaties around the world. All such rights are reserved.

Subject to the terms herein, we grant you a revocable and non-exclusive licence to access and make personal use of the Website limited such that it does not include the right to:
(a) use the Website in any way which may prejudice or damage the reputation of person and company which are contain in the Website. (b) use the Website for any commercial or business purposes. The Website is for your personal use only. (c) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.



2. Products
Products made by NIPPON TOYOUKE Natural Farming are all made in Japan. The all ingredients are naturally derived ingredients, without using any petroleum based ingredients or chemical fertilizer. We have high standard of quality control but we cannot control the state of nature. Because we care about our products are natural and not using anything artificial to stop being how they are, some products can be rather different colour or scent to the other. Please note that these are nature of the ingredients, not a problem of the quality of the products.

Please store at room temperature or cool place avoid direct sunlight and use within appropriate timing after opened.



3. Privacy policies
This web site recognizes the importance of your personal information. Your personal data will be used to only for billing and order fulfillment. We may contact you if we have a problem with your order.
Customers will have the right to request a check and change or delete the personal information held by us. If the request of the contents check and change or delete personal information about yourself received from our customers, we will respond promptly.



4. Order
If you order between Wednesday to Sunday will be dispatched the same day by Japan post or if overseas by EMS (Express Mail Service) or other services. All other orders will be dispatched as soon as possible, generally within 2 to 4 working days.



5. Postage and Shipping
All items are subject to postage and packing charges. We send orders out by Japan Post.

Delivery timings are varied, depending on the services.
If you have problem receive parcels, Please email: info@rah-uk.com

Please wait at least two weeks before contacting us by email regarding undelivered parcels.
We cannot be held responsible if that delivery address is incorrect.



6. Prices
All prices are in Japanese yen (JPY). Because of fluctuating exchange rates, taxes, raw material costs and other factors outside of our control, prices may be subject to change without notice.
It is always possible that despite our best efforts some of the products on our site may be incorrectly priced. If we discover an error in the price of the products we will inform you and will give you the option of continuing to purchase the product at the correct price or cancelling your order.



7. Payment
We accept payment by PAYPAL only on the website. If you prefer other method (bank transfer), please email: info@rah-uk.com



8. Customs
Customs charges are under the customer’s responsibility. Please ensure that all import regulations are fully understood before placing an order. We have reserves the right not to refund or accept returns for any orders refused by customs.



9. Returns Policy
Our returns policy fully complies with Japanese Distance Selling Regulations. If you buy from us online or by phone, your consumer rights entitle you to a full refund or replacement goods if you request one in writing within 8 working days of receipt of the goods. Please note that postage for returning the items should be burdened by the customer.

If your ordered items were damaged when you receive, please contact us within one week after arrival. We will send you the replacement after we investigate the situation. Although we are careful for a packaging; please understand that it could possibly be that some of the damage can be seen on outside of the packaging at the time of shipping.
Please note that used or opened goods are not returnable for exchange or refund. Goods returned to us must be unopened and undamaged with all packaging and components.

In circumstances where a return has been accepted the refund may not include postal charges. This is dependent upon individual circumstances.